??作为一名外企出售代表，商务英语中协助客户处置疑问的流程就是：

Answer the phoneask for detailsapologise for first problemapologise again and offer solutionssay goodbye作为客户，如何用英语来交流呢？根柢流程是：

Self-introduction--say you have some problems with ordergive details of first problem give details of second problem thank the sales representative

卖方出售代表（sales representative）

answering the phone 接电话

Hello, this is ABC Company.

Good morning,…… speaking.

apologising   抱愧

I'm very sorry about that.（为此感到很抱愧）

I'm sorry to hear that. （很抱愧传闻此事）

getting details   获取细节

Can you give me some more information? （您能再供给一些信息吗？）

Which model is it ？（是哪个类型？）

finding solutions  找处置办法

We can give you a refund. （咱们可以供给退款）

I can talk to the manager. （我可以和司理交流一下）

We can send you a new one. （咱们可以从头给您发送一个新的）

买方公司（customer）

getting through  接通电话

Can I speak to ……， please？

Can he call me back, please?

giving details   描绘细节

The invoice is incorrect.  （发票信息不对）

There's a piece missing. （有一件丢掉了）

It's the wrong part/ model/item. （类型不对）

stating the problems  陈述疑问

I've got a problem with…… （我的......有疑问）

There are some problems with…… （......有一些疑问）

finishing a conversation 结束

Thank you

Thanks for your help .

Many thanks.