??第三篇事例是一个有关验货/付款的拉锯战，恰当典型。故事很长，我把它离散吧。我直接引证一下同学写的布景。老规则，删去活络材料。

TCJ 款式为咱们其间的一个款式，此款因为中心交流的疑问，致使标准迷糊，究竟构成大货有些货品外观/标准不是极好。客户是中心商，却以究竟客户投诉为由需求扣减我司总货款的20%。在我司附和的情况下，剩下的货款仍然拖至6月未付。此时我司还有客户最终一票货品TCS。TCS初度尾查并没有经过，所以咱们就组织了究竟客户指定的第三方验货（简称Q吧），在拿到经过的验货陈述后，需求中心商客户付清前一笔的货款。

以下是同学发的文件，我连拼错的字也原汁原味转来。Spell check 我们有必要做：

Dear ALL,

TCS already passed the final inspection issued by Q. So from our side,（这句很中式，你可以想说“咱们这边认为。。”。主张改为From our point of view, 霸气点可以“In my view”。将View变作动词就更霸气。。。不过，你是在经商，不是在演戏。。不必太霸气的。。）we don't think it's necessary for tomorrow's re-inspection.（整句仍是不错，因为你把自个的观点直接清楚地表达出来了。）

But pls clearly to be noted, （这句也是常错的。首要，讲一点文法。But永久不必来开句的。这儿大约用However来替代But开句。另外一点是句式太凌乱。Pls be clearly noted that….会好一点。但已暇好一点点而已。。。）indicated by our company's policy we must receive at least 50% payment for TCJ no later than Monday, （此处该有联接词吧？有点odd）no shippment will be allowed to arrange for TCS before we received any serious offical （Official 就够了。你可所以见过有人用serious在类似的场合，但这儿不对。）payment confirmation.

I am sorry for this, but I need to follow company's policy. And pls let me know your action ASAP.

Thanks & Best regards

Ms. D (同学的简称吧）

Ben叔叔是這樣改的：

Hi all，(我晓得你们教科书都是DEAR。跟一个老头DEAR，渣男屌丝又DEAR，你没觉得不队棰吗？）

Following the positive inspection result from Q, I don’t see the needs of the reinspection.  Quality should be well accepted according to our defined process.  （多用Process，在品管领域，Process是圣旨。既有process而不跟，死罪。）As a separate issue, (这的确该是两码事）may I remind you that we must receive 50% of the payment before we can proceed your shipment?  I am not able to release anything without a solid proof（Solid这个字极好用）.  Please help me to help you an on time delivery.（这句不得了。。。就是说：哥，我已极力了，你得自个争气啊。。。）

I am sorry, but a rule is a rule (这一句可以不要，有點硬。就看你跟客户的联络了）.  Thanks for your understand.

Regards,

Ben

接下来是客户三个不一样部分的人进犯同学Ms.D:

第一个：

Hi Dora,

We had already advised that there was no need to arrange Q inspection but let our QC Janny to do the re-final inspection. Please confirm that you had already sorted out all the problems as what our QC Janny found on her final inspection. Her previous final inspection was rejected with a lot of issues. Please reply.

Regard，

A

第二个：

Hi Carmen, Janny needs to do this reinspection and eyeball （Eyeball这个字很常见也很有现场感，值得我们学习）the whole stock.

Regards,

B

第三个：

I agree with B。

We need to ensure the workmanship issues have truly been addressed. （这句很典型的跟屁虫废话，500强常见。）

Regards，

C

整个故事很长，多番邮件交游竞赛，很经典，这次就先到此，请看续集。

质量疑问客户

?? 世界司理人：自1999年创建以来，世界司理人网站(www.ceconline.com)尽力于引导作业司理人完成杰出打点，以专业的形象为司理人用户全方位供给最佳打点资讯效能和互动平台。