??咱们说了如何用英语投诉，这一节课要说的是“如何用英语回复投诉”。对方投诉的时分，必定是带着诉苦和不满的心境，假定回复不当，简略让对方酝酿着的怒火迸发，致使更大的误解。所以，要懂得用英语进行礼貌稳当的回复，抚慰对方心境，需要处置疑问的办法。

回复投诉常用的英语表达

回复投诉，不管自个有理没理，首要要做的作业就是抱愧，对方激动的心境才会逐步恬静下来，然后说出处置办法，调查对方有没有新的需求，假定有，要不断交流，直抵达到共同。

We are very sorry that this issue upset you so much.  咱们很抱愧，这个作业让你那么难过。

We regret the difficulties you have had.  关于您所遇到的困难，咱们深表怅惘。

We are so sorry to hear of the problems you have had with our products.  很抱愧咱们的产品出了疑问。

I'm sorry this has inconvenience you.  这个疑问给你带来了不便利，我深表抱愧。

Please accept my apologize for this.  请接收我对此事的抱愧。

Thanks a lot for your email reporting the problems you have had with your shipment.

谢谢您在信中描绘货运方面的疑问。

We would like to give you a full refund.  咱们将会给您全额退款。

Would would likt to offer you a big discount to apologize for your inconvenience。

对您构成的不便利，咱们情愿供给优惠扣头表达抱愧。

有用表达学习：

upset 打扰，困惑，类似的有bother，annoy  regret + that 后边引出具体怅惘的作业

regret to do 标明“怅惘去做某事”，而regret doing sth 标明怅惘做过某事，例如：

I regret to say that I cannot come. 很抱愧，我不能来了。

I regret saying that I cannot come. 我后悔说过我不能来。

apologize for sth 为某事抱愧  inconvenience sb 给或人带来不便利

give sb a full refund 给或人全额退款  offer sb a discount 给或人扣头

回复投诉常用的邮件模板

回复投诉就要提出处置办法，投诉啥，就要顺着对方的意思，比方漏发货，就给他补发，收到产品烂了也是补发，假定诉苦效能不好，就可以说咱们会教育有关人员。

邮件模板一

Dear Mr Paul

Thanks a lot for your email. We fully understand the situation, and we admit it's our mistake, please accept our sincere apology to you. Here is the solution........, if you disagree it， please do let us know and we will do our best to find the best solution to deal with this issue.Could you please tell us your feedback about our solution？thanks in advance.  Look forward to your reply.

Best Regards，

Andy

有用表达学习：

admit that+招认的具体作业，也可以admit sth  accept one's apology 承受或人的抱愧  deal with 处置  feedback 反应  in advance 提前

邮件模板二

Dear Mr Paul，

Your order No.20150526  We are sorry to learn from your email of the 8th that some of the acrylic pen stands supplied to the above order were damaged when they reached your side.We would like to replace these 10 units for you. Please tell us if the receiver's information keeps the same as before,so that we can arrange them and deliver to you as soon as possible.  We thank you for your suggestion about handling and will do our best to improve the methods of handling so as to avoid further inconvenience to any customer. It will not be necessary for you to keep damaged pen stands and they can be destroyed.

Best Regards，

Andy

有用表达学习：

be sorry to do sth对某事抱愧  learn from 晓得到  replace 替换  receiver's information 收件人信息  keep the same as before 和早年坚持 一向  so as to 为了，意思和in order to 相同，可是用法略微不一样，so as to 不能放在句首，而in orderto 可以。  avoid further inconvenience 避免进一步的误解  can be destroyed 可以毁掉

本节课共享了如何用英语回复投诉。最首要的就是要做到真挚，先是招认疑问，然后提出处置办法，假使对方不满足，就再度交流。只需你情绪好，客户刚初步的那股怒火劲必定会不见，用上这篇文章的表达，客户一般都会喜逐颜开，珍惜你这样的协作火伴。正所谓举手不打笑脸人，可以直面疑问，对方不会揪着不放。

有需要此本书本的请私信于我！